Refund Policy
Last Updated: 10 April 2025
At Mittrik, we aim to provide powerful tools and a seamless experience to help you engage with your audience. If for any reason you’re not satisfied with our service, here’s how our refund process works.
🔹 1. Subscription Plans
All subscription plans (Starter, Growth, Enterprise) are billed in advance on a monthly or annual basis.
- Monthly Plans: Non-refundable once the billing cycle begins.
- Annual Plans: You may request a pro-rated refund within the first 14 days of purchase.
🔹 2. Add-On Purchases
Purchases such as additional video/voice credits, white-labeling, or integrations are non-refundable once used or activated.
Unused add-ons purchased within 7 days may be considered for a refund if no service has been consumed.
🔹 3. No Refunds for:
- Partial months of service
- Downgrades in the middle of a billing cycle
- Unused credits after the billing period ends
- Failure to cancel on time
Please ensure cancellation is done before your next billing date to avoid automatic charges.
🔹 4. Technical Issues
If you’re experiencing a technical issue that prevents you from using the platform as intended, please contact our support team.
We’ll make every effort to resolve the issue, and if we’re unable to, a partial or full refund may be issued at our discretion.
🔹 5. How to Request a Refund
You can request a refund by emailing us at billing@mittrik.com with the following:
- Your account email
- Date of purchase
- Reason for the refund request
All valid refund requests are credited within 5–7 business days to the original payment mode.
🔹 6. Chargebacks
We encourage customers to contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension or termination.
🔹 7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page.
Need Help?
📩 Email: billing@mittrik.com